Returns & Exchanges

If you are not satisfied with your order for any reason, we will gladly refund or exchange your purchase within thirty (30) days of the delivery date. To be eligible to return or exchange your purchase the following conditions must be met:

  1. You may return products purchased from Born Country Baby, without any penalty, by notifying us in writing within seven (7) working days of receipt of the products purchased on www.borncountybaby.com.au
     
  2. All items are returned within (30) days of receipt.  No exchange, credit or refund can be given after thirty (30) days unless the product is faulty.
     
  3. The product(s) must be as new, that is, unused, unworn, unwashed, undamaged and unsoiled.
     
  4. Please email returns@borncountrybaby.com.auwith the following details:
    1. Your name and date of receipt of the product(s);
    2. Your email address and contact number, and;
    3. Reason for Return, and request for replacement, exchange, credit or refund.
       
  5. We will respond to your email promptly with directions.  All exchanges not due to faults must include a self- addressed Australia Post satchel for return. Exchanges not due to faults, who do not include a return satchel, will need to pay an additional $7.00 fee before the exchange can be processed.

 

  1. Please post the product(s) to the following address:

 

Born Country Baby

“Old Mount Stuart”

Capella Queensland 4723

Australia

 

  1. Postage and shipping costs are not refundable unless the product is deemed faulty.
     
  2. A refund, credit or exchange will not be given if the returned products are used, worn, washed or damaged.  These items will be returned to the customer at their expense. Items deemed faulty are excluded from this clause.
     
  3. All refunds will be issued via your original payment method within five (5) working days of receipt of the returned goods.
     
  4. If exchanging the item for a higher priced alternative product, please include a cheque or money order with the returned goods, together with a self-addressed Australia Post satchel.
     

Products on sale are NOT RETURNABLE unless faulty.  A purchase of a sale items is considered final.

Born Country Baby © 2012-2015